Terms of Service

1. Agreement

These Terms of Service govern your use of the website at myclientmachine.com and any services you purchase from My Client Machine, a sole proprietorship operating as MyClientMachine (“we,” “us,” “our”).

By using this site, submitting a form, booking a call, or purchasing a service, you agree to these terms. If you do not agree, do not use the site.

2. Who we are and what we do

We build and operate marketing and communication systems for home improvement contractors — websites, lead capture, automated follow-up, appointment booking, and AI voice and chat agents.

We currently offer three packages:

Exact deliverables, timelines, and any ongoing fees for your engagement are set out in the proposal or order form you accept. Where a proposal conflicts with these terms, the proposal governs for that engagement.

3. Fees and payment

Prices are in US dollars. Payment is due as stated on your order form or invoice. Work begins after payment or the agreed deposit clears.

Unless your proposal says otherwise:

• Setup fees are non-refundable once build work has begun, because the work is performed specifically for you.
• Any recurring subscription renews automatically until you cancel, and can be cancelled any time before the next renewal date. Cancellation stops future charges; it does not refund the current period.
• Third-party costs you incur directly — domain registration, phone number and messaging fees, ad spend, third-party software — are yours and are not included in our fees unless stated.
• Late payments may pause service until the balance is cleared.

4. What we need from you

To deliver on time we need you to supply content, brand assets, access credentials, business information, and feedback within a reasonable time of asking. Delays in getting these move your timeline.

You are responsible for:

• the accuracy and legality of any content, offer, or claim you ask us to publish
• holding the rights to any logo, image, text, or trademark you give us
• your own compliance obligations as a business, including licensing, advertising rules, and the consent you obtain from your own customers before we message them on your behalf

You agree not to use our services to send unlawful, deceptive, harassing, or unsolicited messages, and not to use them for any use case prohibited by telecommunications carriers or applicable messaging policy.

5. Third-party platforms

Our services are built on third-party platforms, including GoHighLevel, Stripe, Google, and telecommunications carriers. Your use of those platforms is subject to their own terms. We are not responsible for their availability, pricing changes, policy changes, or outages, and we do not control approval decisions those providers make — including carrier approval of message campaigns.

6. Text messaging

If you provide your phone number and consent, you may receive text messages from us about your inquiry, appointment, or account.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out. Reply HELP for help.
• Consent to receive text messages is not a condition of purchase.
• Carriers are not liable for delayed or undelivered messages.

How we handle mobile information is set out in our Privacy Policy.

7. Intellectual property

The site, our copy, our process documentation, our templates, and our automation frameworks are our property and are protected by copyright and other laws. Nothing here transfers ownership of them to you.

On full payment, you own the custom deliverables built specifically for you — your site copy, your brand assets, your customer data. You receive a non-exclusive, non-transferable licence to use our underlying templates and automation frameworks as part of your system, for as long as your engagement is active.

You keep ownership of everything you give us. You grant us permission to use it as needed to deliver the work.

We may reference your business name and describe the work in our portfolio and marketing unless you tell us in writing not to.

8. Confidentiality

Each of us may receive non-public information from the other. Both of us agree to keep it confidential, use it only to perform under this agreement, and protect it with reasonable care. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

9. Disclaimers

We do not guarantee business results. We do not promise a specific number of leads, appointments, sales, or revenue. Outcomes depend on your market, your offer, your pricing, your follow-up, and factors outside anyone’s control.

The site and services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the site or services will be uninterrupted, timely, secure, or error-free.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if we were advised such damages were possible.

Our total liability for any claim arising out of or relating to these terms or our services will not exceed the amount you actually paid us in the twelve months before the event giving rise to the claim.

Some jurisdictions do not allow these limitations, so parts of this section may not apply to you.

11. Indemnity

You agree to indemnify and hold us harmless from any claim, loss, or expense — including reasonable legal fees — arising from your content, your business practices, your compliance failures, your breach of these terms, or messages sent to contacts you did not have valid consent to message.

12. Termination

Either of us may end an ongoing engagement with 30 days’ written notice. We may suspend or terminate immediately for non-payment, or for use of our services in a way that is unlawful or that violates carrier or platform policy.

On termination you remain responsible for amounts owed for work performed. We will provide a reasonable export of your data on request within 30 days of termination.

13. Governing law and disputes

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Suffolk County, Massachusetts, and both of us consent to that jurisdiction.

Before filing anything, both of us agree to attempt in good faith to resolve the dispute directly for 30 days.

14. Changes

We may update these terms. The “Last updated” date above will change. Material changes affecting an active engagement will be communicated to you directly. Continued use after a change means you accept the updated terms.

15. General

If any provision is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign this agreement without our written consent; we may assign it in connection with a sale of the business. These terms, plus any proposal or order form you accept, are the entire agreement between us.

Contact

My Client Machine
300 Harrison Ave, Apt 1-702
Boston, MA 02118
ricacutolo@myclientmachine.com
(617) 676-7765