Privacy Policy

Who we are

My Client Machine, a sole proprietorship operating as MyClientMachine (“we,” “us,” “our”), runs the website at myclientmachine.com and provides marketing automation, website, and AI communication services to home improvement contractors.

Contact:
My Client Machine
300 Harrison Ave, Apt 1-702
Boston, MA 02118
Email: ricacutolo@myclientmachine.com
Phone: (617) 676-7765

This policy explains what personal information we collect, why, who we share it with, and what control you have over it.

Information we collect

Information you give us directly. When you fill out a form, book a call, or contact us, we collect your name, email address, phone number, business name, and anything else you choose to tell us about your business and what you need.

Appointment information. When you book a call with us, we collect the date and time you selected, your timezone, and any notes or answers you provide as part of booking.

Payment information. If you purchase a service, payment is processed by our payment processor. We receive confirmation of the transaction, the amount, and the product purchased. We do not receive or store your full card number.

Information collected automatically. When you visit our website we collect standard technical information: IP address, browser type and version, device type, pages visited, time spent, and the site or ad that referred you. This is collected through cookies and similar technologies — see Cookies and tracking below.

Communications. We keep a record of emails, text messages, and calls between you and us, including messages handled by our automated and AI-assisted systems.

We do not knowingly collect sensitive personal information such as government ID numbers, financial account numbers, health information, or biometric data.

Text messaging and mobile information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent are not shared with any third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent.

If you consent to receive text messages from us:

• You are consenting to receive messages about your inquiry, your appointment, your account, and services you have asked about.
• Message frequency varies. You will not receive more than is reasonably necessary to respond to you and service your account.
• Message and data rates may apply. Your mobile carrier may charge you for sending or receiving messages.
• To stop receiving messages, reply STOP to any message. You will receive one confirmation and then no further messages.
• For help, reply HELP or contact us at ricacutolo@myclientmachine.com.
• Consent to receive text messages is not a condition of purchasing anything from us.
• Carriers are not liable for delayed or undelivered messages.

How we use your information

We use the information we collect to:

• respond to your inquiry and answer your questions
• schedule, confirm, and remind you about appointments
• deliver the services you have purchased
• send you information you requested, including guides and resources
• process payments and send invoices and receipts
• send follow-up communication about our services, where you have consented to receive it
• improve our website, our offer, and our service
• keep records required for tax, accounting, and legal compliance
• detect and prevent fraud and abuse

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.

Who we share information with

We share personal information only with service providers who process it on our behalf, under contract, and only as needed to deliver our services:

We may also disclose information where required by law, in response to valid legal process, to enforce our agreements, or to protect the rights, safety, or property of any person.

If our business is sold or merged, personal information may transfer as part of that transaction. You will be notified through this page before your information becomes subject to a different privacy policy.

Cookies and tracking

We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing.

You can set your browser to refuse cookies or alert you when they are set. Some parts of the site may not function properly if you disable them.

We honor Global Privacy Control (GPC) signals where required by law.

Your rights and choices

Everyone. You can ask us to access, correct, or delete the personal information we hold about you, and you can unsubscribe from marketing email at any time using the link in any message, or by replying STOP to any text message.

Massachusetts and US residents generally. Depending on where you live, you may have the right to:

• know what personal information we collect and why
• access a copy of it
• correct inaccurate information
• delete it
• opt out of sale or sharing (we do neither)
• not be discriminated against for exercising these rights

To exercise any of these, email ricacutolo@myclientmachine.com. We will verify your identity before acting and will respond within the time your law requires — generally 45 days.

How long we keep information

We keep personal information for as long as needed to provide the services and to meet legal, tax, and accounting obligations — generally seven years for transaction records. Inquiry and marketing records are kept until you ask us to delete them or until they are no longer useful, whichever comes first.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted connections and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

Our services are for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy. When we do, we will change the “Last updated” date above. Material changes will be communicated by email or a notice on the site. Continued use after a change means you accept the updated policy.

Contact us

Questions about this policy or your information:

My Client Machine
300 Harrison Ave, Apt 1-702
Boston, MA 02118
ricacutolo@myclientmachine.com
(617) 676-7765